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about us wool facts sizing info contact us our policies



Read our Privacy Statement
The purpose of this statement is to let users of this web site know what information is collected about them when they visit this site, and how this information is used.

Read our Exchange Policy
The purpose of this statement is to let users of this web site know what our exchange policies and procedures are, and how you can go about getting an exchange should you require one.

Privacy Statement

Aussie Sheep and Wool is committed to the new Australian Privacy Legislation in the way it collects, uses, secures and discloses personal information.

The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes Aussie Sheep and Wool's Privacy Policy.

The information we collect

We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:

  • Information you provide us when you purchase goods or services. This information will include your name, address and contact details.
  • Information derived from communications between us and you.

The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you request product information, or when you send us e-mail we will record your mail address.

How we use your information

We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally we will only use, and not disclose your personal information:

  • To establish and maintain your relationship as a customer of Aussie Sheep and Wool.
  • To provide the products and services you have requested from Aussie Sheep and Wool.
  • To administer and manage those products and services.
  • To answer your inquiry.

Security

Aussie Sheep and Wool will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

The Internet is not always a secure method of transmitting information. Accordingly, Aussie Sheep and Wool cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorised access or use of that information

Changes to this Privacy Policy

It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website. We suggest that you visit our website from time to time to keep up to date with any changes.

Contact Us

If you would like any further information, or have any enquiries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please contact us.

 

 

REFUND POLICY

Please choose carefully, as we do not refund if you simply change your mind or make a wrong decision. Claims against short or incorrect delivery and faulty products will only be honoured if lodged within 7 days of delivery. 

ASWP only sell Quality Products. If you are not satisfied with your purchase (i.e.) you have ordered the wrong style or the sizing is incorrect, we will exchange your goods for another product as long as they are returned within 30 days of receiving them. They must be in as new condition.

Money refunds will be granted less the initial postage and insurance costs. A re-stocking fee of $12AUD is payable if you choose to return your goods for a complete refund. This is not negotiable. 

We must be notified about any return of product within seven days of receipt of goods. The Cost of return Shipping to and from will also be Payable by the customer. Please take the time to ensure your order is Correct.

Allowable refunds will be credited to your credit card account less 10% GST and any handling fee pre charged.

CANCELLATIONS

Should you wish to cancel your order, you must notify us immediately. you will be charged 10% cancellation fee. All products are processed and despatched within 1 day of receiving your order. Once orders are processed NO cancellation will be accepted.

GOODS DAMAGED OR LOST IN TRANSIT

All overseas Internet generated orders are sent to you via Australia Post by Air Mail, or locally via Australia Post or Courier unless otherwise specifically requested.

Aussie Sheep and Wool take all care with the packaging and dispatch of your order, however we are not responsible for loss or damage during transit, once the order is passed to the carrier.

Should you wish to have your order insured or registered for safer delivery, you need to notify us in the customer instructions section of the Online Order Report.  Additional charges for this service will be added to your account.

HOW TO MAKE AN EXCHANGE

All we ask is that you print and fill in the Returns Form below, and return the product unworn, in its original condition with its packaging intact. We will also need a copy of your order confirmation record and goods receipt.

In cases where the person who is returning or exchanging a product, and isn't the original purchaser of the product/s please contact Aussie Sheep & Wool Products by email or phone for further steps.

All shipping or postage costs associated with the return or exchange of products remain the responsibility of the customer.

RETURNS INFORMATION

Please provide us with the information outlined below. This information must accompany all returns.
Personal Details
Name:
Company:
Street Address:
Town/Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone: (.......) ..................................
Preferred Contact Time:
Product Details
Returned Item:
Code # :
Receipt # :
Order Date:
Reason for return:
What would you like us to do?
a. Replace with another of the same product
b. Replace with another type of product